By
Michael Everington
A 1300 number is essentially a 10 digit phone number used by businesses to take incoming phone calls. You cannot actually make any outbound calls on these types of services.
Why do businesses use them?
One of the main reasons that small businesses use 1300 numbers is to look credible and trustworthy.
You probably don't want to advertise your mobile phone number if you are trying to attract large business customers.
Getting a 1300 number gives your company a professional appearance.
Think of it this way.
If you saw two ads in the newspaper, one ad advertises a mobile number and the other one has a 1300 number, which one would you call first?
Having this type of number indicates to your potential customers that you want them to call you and that you are ready to take their enquiries.
Another reason that businesses use these numbers is the fact that they can control phone calls.
These services have many different call handling functions.
The most common routing function is known as call overflow. It works like the line hunt feature that is available on normal landline telephones.
When you receive a call it will skip from one answer point to another if the main phone number is engaged or not answered.
This can come in handy for small business owners who are always on the run. You could divert the 1300 number to your main office line and have it skip to your mobile if it is not answered.
Time routing is also a popular function. Calls will route to specific answer points based on a certain time period.
You could divert calls to your mobile during the day and then route it to your business partner's phone after hours.
Voice to email is also a popular feature. It essentially allows your customers to leave a recorded message for you. The message is delivered instantly to your email inbox.
You open up the file and listen to the message on your computer or even on your smart phone. As long as your device has access to email you can receive your messages from virtually anywhere in the world.
With the need to cut down on costs, fax to email has become an essential tool for small businesses. Faxes are sent and received via email.
There is no need for an actual fax machine or paper. This means you save money on maintenance costs and the frustration of paper jams.
With all the different features available on a 1300 number it means that you can run a business even from a mobile office.
A 1300 number is essentially a 10 digit phone number used by businesses to take incoming phone calls. You cannot actually make any outbound calls on these types of services.
Why do businesses use them?
One of the main reasons that small businesses use 1300 numbers is to look credible and trustworthy.
You probably don't want to advertise your mobile phone number if you are trying to attract large business customers.
Getting a 1300 number gives your company a professional appearance.
Think of it this way.
If you saw two ads in the newspaper, one ad advertises a mobile number and the other one has a 1300 number, which one would you call first?
Having this type of number indicates to your potential customers that you want them to call you and that you are ready to take their enquiries.
Another reason that businesses use these numbers is the fact that they can control phone calls.
These services have many different call handling functions.
The most common routing function is known as call overflow. It works like the line hunt feature that is available on normal landline telephones.
When you receive a call it will skip from one answer point to another if the main phone number is engaged or not answered.
This can come in handy for small business owners who are always on the run. You could divert the 1300 number to your main office line and have it skip to your mobile if it is not answered.
Time routing is also a popular function. Calls will route to specific answer points based on a certain time period.
You could divert calls to your mobile during the day and then route it to your business partner's phone after hours.
Voice to email is also a popular feature. It essentially allows your customers to leave a recorded message for you. The message is delivered instantly to your email inbox.
You open up the file and listen to the message on your computer or even on your smart phone. As long as your device has access to email you can receive your messages from virtually anywhere in the world.
With the need to cut down on costs, fax to email has become an essential tool for small businesses. Faxes are sent and received via email.
There is no need for an actual fax machine or paper. This means you save money on maintenance costs and the frustration of paper jams.
With all the different features available on a 1300 number it means that you can run a business even from a mobile office.
As mentioned earlier 1300 numbers have features like call routing, voice to email and fax to email. When acquiring a 1300 number get one that suits your business needs.
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